maryam hamzei | organization

Maryam Hamzei, a leading organization in permanent makeup

For us, customer-oriented does not only mean the priority of the customer or the cliché "the customer is always right"; Rather, it means "being with the customer". We are with the customer, not in front of them, and we are not only thinking about our profit and loss.

One of the distinctions of this specialized center is its organization-oriented approach, this center tries to turn itself into a modern organization with high standards by distancing itself from the traditional management style. This organization is trying to improve its processes by raising its learning level to try to improve effectiveness and efficiency in the organization by using modern management and technical technologies. In order to improve its efficiency, this organization has created call center units, customer affairs, human resources, plans and programs, content marketing, supply and infrastructure, training, IT, technical supervision, etc. All these units are trying to create a positive experience for their employees and customers with the principled and professional support of the organization. Each of these units of the Hamzai organization has a special mission so that they can achieve the organizational goals in the best way.

The call center unit of the collection tries to make the best choice for the target customers by providing professional and principled advice. In this way, benefiting from CRM technology and following the professional principles of communication with the customer will greatly help to improve the quality of consultation. The customer affairs unit is trying to regularly follow up and remind the way of care after the work is done. This unit has a key role in reflecting customer feedback to the organization in a way that can promote the organization The human resources unit is trying to provide the basis for the growth and excellence of human resources and the organization by attracting the best talents and promoting them, as well as creating a learning organizational culture. In fact, the main mission of this unit is to create, promote and maintain human capital.

Data driven approach

This organization is trying to keep pace with the current trends of the world. Data-oriented is one of the main strategies of this organization, which is trying to do all its planning based on data. The data-oriented organizational culture has caused a significant improvement in the quality of services and the improvement of the organization's management

12,000 people

Providing expert advice on permanent makeup every month at the contact center

150 people

Providing permanent makeup training services every month

ISO 10004

Monitoring and measuring customer satisfaction in the customer care unit according to the standard

4,000 people

Providing permanent makeup services to every month in 8 branches

4,000 people

Providing customer care services every month in the customer care unit

ISO 10002

Management of customer requests and complaints in the customer care unit according to the standard

92%

Customer satisfaction rate this year

72%

Net promoter score this year

The numbers speak for themselves…

Specialized branches

"8"

Number of Pigmenters

+50

Number of Staff

+150

Customer Satisfaction

400k

Professional experience

+13

our vision

Becoming the most advanced specialized microblading center in the Middle East

Our mission

We are trying to create a unique experience for our target customers with the most up-to-date management and technical technologies, and also to create a suitable platform for the employment of microblading specialists in a professional and standard environment.

Maryam Hamzei Specialized Center with 8 Branches:

This complex has 8 branches which employ more than 120 people directly and 300 people indirectly, and is the largest specialized permanent makeup center in Iran. In our centers, specialized permanent makeup services are done, and we can claim that the level of service standards offered in our branches is in accordance with international standards.